Refund policy

THANK YOU FOR YOUR BUSINESS! We hope you love your purchase but we understand that sometimes it just doesn’t work out!  Here’s what you need to know if that’s your case. 

All items must be shipped to Marj&Lizzie Returns and postmarked within 7 calendar days of being delivered. Return shipping costs are at the customer's expense. We are not responsible for any packages lost or missing in the shipping process. Ship the item back to our address:

Marj&Lizzie

7869 Farmington Blvd

Germantown, TN 38138

The following items are FINAL SALE:

All Seasonal + Holiday Items

Sale Items

All Jewelry

Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount. These items will not be accepted if returned.

Refunds will be issued onto the original form of payment. All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant, make-up and perfume free. 

Damaged/Defective Items:

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!

• Damages must be reported to us prior to wearing the garment. Tags must still be attached.
• All reports must be made within 3 days of receiving your garment or it will not be accepted.
• Please contact us immediately at marjorie@marjandlizzie.com and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.

Exchanges:

• Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
• Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.